The information you give is kept protected. If you have any further questions about this, email firstname.lastname@example.org
My intention is for this website to be accessable for all. If you have any questions, comments, concerns, or need any assistance- please email email@example.com.
Please read all descriptions and details before purchasing a piece. I do not accept returns/exchanges unless there is something functionally wrong with the piece. Email firstname.lastname@example.org for questions about exchanging broken/faulty vessels within 2 days from when the piece(s) arrived (marked delivered). The customer is responsible for all additional shipping costs, unless the piece is broken upon arrival.
Vessels are shipped out usually within 5 business days (I ship orders about once a week). With COVID, that time frame is a little longer. I appreciate your patience in advance : ). If you preordered something, pieces will be made to order and shipped in about 5-9 weeks.
After it is shipped, you will receive an email confirmation with tracking number (please check your junk box before inquiring about not receiving one). Most packages are delivered within 2-5 business days. Sometimes international shipments can take longer than estimated. If something is time-sensitive, please email email@example.com or make a note in the “Notes” section at checkout for an expedited shipping quote. Buyer is responsible for any extra shipping fees if package is returned to sender based on the address I receive.
I do not have control over (rare, though inevitable) mix-ups with USPS or UPS. Once shipped, it is up to the buyer to follow tracking. Refunds are not available for packages that take longer than the estimated arrival time once shipped. If your package takes longer than the estimated arrival time on the tracking page or becomes lost/stuck in transit, please get in touch as soon as possible. Insurance on parcels is void after 60 days from the mailing date. I will not be able to offer refunds/send a free replacement after this time.
If you live in an area where package thieves are out and about, please use the signature shipping option at checkout, send to a P.O. box, or your place of work. I am not responsible for packages that go missing after the carrier has marked them as delivered.
FOR INTERNATIONAL SHIPPING: Please email firstname.lastname@example.org for a specific quote. The recipient is responsible for any customs duties/taxes.
FAQ & Care
If you have any other questions- check out the FAQ & Care page, where it will most likely be answered!
Questions, concerns, or comments?
Get in touch.